Talkdesk: DPA, subprocessors and transfers

Links last opened 2 November 2026. Record confirmed by a person on 7 October 2026. 10 recorded changes, listed below.

Talkdesk contracts through Talkdesk Inc., registered in United States. Transfers of personal data out of the EEA are covered by EU-US Data Privacy Framework (DPF). Its trust center is published at https://www.talkdesk.com/about/trust/. Its customer data processing agreement, also called a data processing addendum, is published by Talkdesk itself; the link is below. Its sub-processor list is published by Talkdesk itself; the link is below. We open those pages every day — last on 2 November 2026 — and a person last went through this record on 7 October 2026.

Contracting legal entity: Talkdesk Inc.
Country of registration: United States
Transfer mechanism: EU-US Data Privacy Framework (DPF)
A US certification scheme covered by an EU adequacy decision. Transfers to a certified US organisation need no further mechanism for the certified scope.
Data processing agreement: https://www.talkdesk.com/legal/dpa/
Subprocessor list: https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
Security or trust page: https://www.talkdesk.com/about/trust/

What to put in your subprocessor list

A ready row. Replace the purpose with what your client actually uses Talkdesk for.

Subprocessor	Legal entity	Country	Purpose	Transfer	DPA
Talkdesk	Talkdesk Inc.	US	Communication	DPF	https://www.talkdesk.com/legal/dpa/

Questions people ask about Talkdesk

Where is Talkdesk's DPA?: Talkdesk publishes its customer data processing agreement at https://www.talkdesk.com/legal/dpa/. We last opened that link on 2 November 2026.
Is Talkdesk's DPA the same thing as a data processing addendum?: Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. Talkdesk's is at https://www.talkdesk.com/legal/dpa/.
Where is Talkdesk's sub-processor list?: Talkdesk publishes the list of its own sub-processors at https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations. We last opened that link on 2 November 2026.
Which legal entity does Talkdesk contract through?: Talkdesk Inc., registered in United States. That is the name to put in a record of processing or a sub-processor list, not the brand.
What covers a transfer of personal data to Talkdesk outside the EEA?: EU-US Data Privacy Framework (DPF). A US certification scheme covered by an EU adequacy decision. Transfers to a certified US organisation need no further mechanism for the certified scope. Whether that is enough for a particular processing operation is a judgement for the controller.
Where is Talkdesk's trust center?: Talkdesk publishes it at https://www.talkdesk.com/about/trust/. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is Talkdesk's page, so we link to it rather than repeat what it says.

What has changed, and when

Changes we noticed on Talkdesk's own pages, each with the page we saw it on. The vendor does not publish this, and neither does anyone else.

31 October 2026
Talkdesk added 14 sub-processors: Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, Pipedrive, and Shopify.
Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
29 October 2026
Talkdesk added 14 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, Pipedrive, and Shopify to its subprocessor list. This expands the third parties that have access to data processed through Talkdesk's platform and requires updating your records of processing and vendor assessments.
Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
27 October 2026
Talkdesk updated their DPA marketing content by replacing a reference to an agentic automation report with a reference to their 2026 Gartner Magic Quadrant leadership position. This change does not affect data processing obligations or subprocessor information.
Seen on https://www.talkdesk.com/legal/dpa/
26 October 2026
Talkdesk updated their DPA by replacing marketing content about a Gartner Magic Quadrant report with a promotional link about agentic automation in customer experience. This change does not affect the actual data processing terms or obligations documented in the agreement.
Seen on https://www.talkdesk.com/legal/dpa/
25 October 2026
Talkdesk added 13 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, and Pipedrive. Your subprocessor list and data processing records need to be updated to reflect these new vendors that may access or process your data.
Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
24 October 2026
Talkdesk updated their DPA marketing content, removing a reference to an agentic automation report and adding a reference to a 2026 Gartner Magic Quadrant report. This does not affect the substantive terms of the data processing agreement or subprocessor obligations.
Seen on https://www.talkdesk.com/legal/dpa/
20 October 2026
Talkdesk added 13 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, and Pipedrive. Your subprocessor list and data processing records must be updated to reflect these new vendors that now process customer data.
Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
11 October 2026
Talkdesk added 12 subprocessors to its subprocessor list: Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, and Pipedrive. These integrations must be reviewed to understand what personal data each subprocessor may access and to ensure they are listed in your records of processing.
Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations
10 October 2026
Talkdesk updated their data processing agreement with an added line promoting a report on agentic automation in customer experience. This promotional content should be reviewed to ensure it doesn't indicate changes to actual data processing terms or subprocessor involvement.
Seen on https://www.talkdesk.com/legal/dpa/
7 October 2026
We recorded changes to the transfer mechanism, the UK transfer mechanism.

Building your own sub-processor list?

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Build my list

Worked out from the registry and what we have written: the country this vendor contracts from, the guides that answer the question this page raises, and the rest of the registry.

Other communication

Six of them. All communication in the registry · others that transfer the same way.

Subprocessor

Legal entity

Country

Purpose

Transfer

DPA

Talkdesk

Talkdesk Inc.

Communication

DPF

https://www.talkdesk.com/legal/dpa/

Questions people ask about Talkdesk

Where is Talkdesk's DPA?

Talkdesk publishes its customer data processing agreement at https://www.talkdesk.com/legal/dpa/. We last opened that link on 2 November 2026.

Is Talkdesk's DPA the same thing as a data processing addendum?

Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. Talkdesk's is at https://www.talkdesk.com/legal/dpa/.

Where is Talkdesk's sub-processor list?

Talkdesk publishes the list of its own sub-processors at https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations. We last opened that link on 2 November 2026.

Which legal entity does Talkdesk contract through?

Talkdesk Inc., registered in United States. That is the name to put in a record of processing or a sub-processor list, not the brand.

What covers a transfer of personal data to Talkdesk outside the EEA?

EU-US Data Privacy Framework (DPF). A US certification scheme covered by an EU adequacy decision. Transfers to a certified US organisation need no further mechanism for the certified scope. Whether that is enough for a particular processing operation is a judgement for the controller.

Where is Talkdesk's trust center?

Talkdesk publishes it at https://www.talkdesk.com/about/trust/. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is Talkdesk's page, so we link to it rather than repeat what it says.

What has changed, and when

Changes we noticed on Talkdesk's own pages, each with the page we saw it on. The vendor does not publish this, and neither does anyone else.

31 October 2026

Talkdesk added 14 sub-processors: Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, Pipedrive, and Shopify.

Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations

29 October 2026

Talkdesk added 14 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, Pipedrive, and Shopify to its subprocessor list. This expands the third parties that have access to data processed through Talkdesk's platform and requires updating your records of processing and vendor assessments.

Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations

27 October 2026

Talkdesk updated their DPA marketing content by replacing a reference to an agentic automation report with a reference to their 2026 Gartner Magic Quadrant leadership position. This change does not affect data processing obligations or subprocessor information.

Seen on https://www.talkdesk.com/legal/dpa/

26 October 2026

Talkdesk updated their DPA by replacing marketing content about a Gartner Magic Quadrant report with a promotional link about agentic automation in customer experience. This change does not affect the actual data processing terms or obligations documented in the agreement.

Seen on https://www.talkdesk.com/legal/dpa/

25 October 2026

Talkdesk added 13 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, and Pipedrive. Your subprocessor list and data processing records need to be updated to reflect these new vendors that may access or process your data.

Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations

24 October 2026

Talkdesk updated their DPA marketing content, removing a reference to an agentic automation report and adding a reference to a 2026 Gartner Magic Quadrant report. This does not affect the substantive terms of the data processing agreement or subprocessor obligations.

Seen on https://www.talkdesk.com/legal/dpa/

20 October 2026

Talkdesk added 13 subprocessors including Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, Nimble, and Pipedrive. Your subprocessor list and data processing records must be updated to reflect these new vendors that now process customer data.

Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations

11 October 2026

Talkdesk added 12 subprocessors to its subprocessor list: Salesforce, Slack, HubSpot, Outreach, Workato, Zendesk, Zoom, Freshdesk, Front, Help Scout, Intercom, and Pipedrive. These integrations must be reviewed to understand what personal data each subprocessor may access and to ensure they are listed in your records of processing.

Seen on https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations

10 October 2026

Talkdesk updated their data processing agreement with an added line promoting a report on agentic automation in customer experience. This promotional content should be reviewed to ensure it doesn't indicate changes to actual data processing terms or subprocessor involvement.

Seen on https://www.talkdesk.com/legal/dpa/

7 October 2026

We recorded changes to the transfer mechanism, the UK transfer mechanism.

Talkdesk: DPA, subprocessors and transfers

What to put in your subprocessor list

Questions people ask about Talkdesk

What has changed, and when

Building your own sub-processor list?

Where to go next

Other communication

Talkdesk: DPA, subprocessors and transfers

What to put in your subprocessor list

Questions people ask about Talkdesk

What has changed, and when

Building your own sub-processor list?

Where to go next

Other communication