SupportLogic: DPA, subprocessors and transfers

Links last opened 15 October 2026. Record confirmed by a person on 6 October 2026. 3 recorded changes, listed below.

SupportLogic contracts through SupportLogic, Inc., registered in United States. Its trust center is published at https://www.supportlogic.com/security/. Its customer data processing agreement, also called a data processing addendum, is published by SupportLogic itself; the link is below. Its sub-processor list is published by SupportLogic itself; the link is below. We open those pages every day — last on 15 October 2026 — and a person last went through this record on 6 October 2026.

Contracting legal entity: SupportLogic, Inc.
Country of registration: United States
Data processing agreement: https://www.supportlogic.com/data-processing-addendum/
Subprocessor list: https://www.supportlogic.com/data-processing-addendum/
Security or trust page: https://www.supportlogic.com/security/

What to put in your subprocessor list

A ready row. Replace the purpose with what your client actually uses SupportLogic for.

Subprocessor	Legal entity	Country	Purpose	Transfer	DPA
SupportLogic	SupportLogic, Inc.	US	Communication	—	https://www.supportlogic.com/data-processing-addendum/

Questions people ask about SupportLogic

Where is SupportLogic's DPA?: SupportLogic publishes its customer data processing agreement at https://www.supportlogic.com/data-processing-addendum/. We last opened that link on 15 October 2026.
Is SupportLogic's DPA the same thing as a data processing addendum?: Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. SupportLogic's is at https://www.supportlogic.com/data-processing-addendum/.
Where is SupportLogic's sub-processor list?: SupportLogic publishes the list of its own sub-processors at https://www.supportlogic.com/data-processing-addendum/. We last opened that link on 15 October 2026.
Which legal entity does SupportLogic contract through?: SupportLogic, Inc., registered in United States. That is the name to put in a record of processing or a sub-processor list, not the brand.
Where is SupportLogic's trust center?: SupportLogic publishes it at https://www.supportlogic.com/security/. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is SupportLogic's page, so we link to it rather than repeat what it says.

What has changed, and when

Changes we noticed on SupportLogic's own pages, each with the page we saw it on. The vendor does not publish this, and neither does anyone else.

15 October 2026
SupportLogic added five subprocessors: Auth0, LaunchDarkly, Bugsnag, Sentry, and Gravatar for functions including authentication, feature flagging, bug reporting, error monitoring, and user profile images. These subprocessors must be added to your records of processing and subprocessor lists.
Seen on https://www.supportlogic.com/data-processing-addendum/
15 October 2026
SupportLogic's data processing agreement now lists 5 additional subprocessors: Auth0, LaunchDarkly, Sapling.ai, Bugsnag, and Sentry (Functional Software, Inc.), along with Gravatar for user profile images. You should update your subprocessor list and record of processing to reflect these new vendors handling authentication, feature flagging, grammar checking, error monitoring, and user profile services.
Seen on https://www.supportlogic.com/data-processing-addendum/
10 October 2026
We recorded a change to the sub-processor list link.

Building your own sub-processor list?

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Worked out from the registry and what we have written: the country this vendor contracts from, the guides that answer the question this page raises, and the rest of the registry.

Other communication

Six of them. All communication in the registry.

Subprocessor

Legal entity

Country

Purpose

Transfer

DPA

SupportLogic

SupportLogic, Inc.

Communication

—

https://www.supportlogic.com/data-processing-addendum/

Questions people ask about SupportLogic

Where is SupportLogic's DPA?

SupportLogic publishes its customer data processing agreement at https://www.supportlogic.com/data-processing-addendum/. We last opened that link on 15 October 2026.

Is SupportLogic's DPA the same thing as a data processing addendum?

Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. SupportLogic's is at https://www.supportlogic.com/data-processing-addendum/.

Where is SupportLogic's sub-processor list?

SupportLogic publishes the list of its own sub-processors at https://www.supportlogic.com/data-processing-addendum/. We last opened that link on 15 October 2026.

Which legal entity does SupportLogic contract through?

SupportLogic, Inc., registered in United States. That is the name to put in a record of processing or a sub-processor list, not the brand.

Where is SupportLogic's trust center?

SupportLogic publishes it at https://www.supportlogic.com/security/. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is SupportLogic's page, so we link to it rather than repeat what it says.

What has changed, and when

Changes we noticed on SupportLogic's own pages, each with the page we saw it on. The vendor does not publish this, and neither does anyone else.

15 October 2026

SupportLogic added five subprocessors: Auth0, LaunchDarkly, Bugsnag, Sentry, and Gravatar for functions including authentication, feature flagging, bug reporting, error monitoring, and user profile images. These subprocessors must be added to your records of processing and subprocessor lists.

Seen on https://www.supportlogic.com/data-processing-addendum/

15 October 2026

SupportLogic's data processing agreement now lists 5 additional subprocessors: Auth0, LaunchDarkly, Sapling.ai, Bugsnag, and Sentry (Functional Software, Inc.), along with Gravatar for user profile images. You should update your subprocessor list and record of processing to reflect these new vendors handling authentication, feature flagging, grammar checking, error monitoring, and user profile services.

Seen on https://www.supportlogic.com/data-processing-addendum/

10 October 2026

We recorded a change to the sub-processor list link.

SupportLogic: DPA, subprocessors and transfers

What to put in your subprocessor list

Questions people ask about SupportLogic

What has changed, and when

Building your own sub-processor list?

Where to go next

Other communication

SupportLogic: DPA, subprocessors and transfers

What to put in your subprocessor list

Questions people ask about SupportLogic

What has changed, and when

Building your own sub-processor list?

Where to go next

Other communication