Matomo Cloud: DPA, subprocessors and transfers

What to put in your subprocessor list

A ready row. Replace the purpose with what your client actually uses Matomo Cloud for.

Questions people ask about Matomo Cloud

Where is Matomo Cloud's DPA?

Matomo Cloud publishes its customer data processing agreement at https://matomo.org/matomo-cloud-dpa/. We last opened that link on 29 October 2026.

Is Matomo Cloud's DPA the same thing as a data processing addendum?

Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. Matomo Cloud's is at https://matomo.org/matomo-cloud-dpa/.

Where is Matomo Cloud's sub-processor list?

Matomo Cloud publishes the list of its own sub-processors at https://matomo.org/matomo-cloud-dpa/subprocessors/. We last opened that link on 29 October 2026.

Which legal entity does Matomo Cloud contract through?

InnoCraft Ltd, registered in New Zealand. That is the name to put in a record of processing or a sub-processor list, not the brand.

What covers a transfer of personal data to Matomo Cloud outside the EEA?

Adequacy decision. The European Commission has found the country's protection essentially equivalent to the EU's, so transfers need no further mechanism. Whether that is enough for a particular processing operation is a judgement for the controller.

Where is Matomo Cloud's trust center?

Matomo Cloud publishes it at https://trust.matomo.org/. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is Matomo Cloud's page, so we link to it rather than repeat what it says.

Where to go next

Worked out from the registry and what we have written: the country this vendor contracts from, the guides that answer the question this page raises, and the rest of the registry.

• Vendors contracting from New Zealand3 in the registry
• CAIQ Lite: how to answer it for a clientWhat the Cloud Security Alliance's short questionnaire asks, what Yes, No and N/A mean in version 4.1, who owns each con
• The vendor registryLegal entities, transfer mechanisms and DPA links, checked by a person
• Download the registry as a CSVFree, for a spreadsheet
• Guides for privacy practicesHow the work is actually done

Other analytics

Six of them. All analytics in the registry · others that transfer the same way.

• AdjustDE
• Ahrefs AnalyticsSG
• AltinityUS
• AmplitudeUS
• AppsFlyerIL
• ArtieUS