Incident.io: DPA, subprocessors and transfers

What to put in your subprocessor list

A ready row. Replace the purpose with what your client actually uses Incident.io for.

Questions people ask about Incident.io

Where is Incident.io's DPA?

Incident.io publishes its customer data processing agreement at https://incident.io/legal/data-processing-addendum.

Is Incident.io's DPA the same thing as a data processing addendum?

Yes. A data processing agreement and a data processing addendum are two names for the document Article 28 of the GDPR requires between a controller and a processor; vendors use both, and some call it processor terms. What it has to contain does not change with the name. Incident.io's is at https://incident.io/legal/data-processing-addendum.

Where is Incident.io's sub-processor list?

Incident.io publishes the list of its own sub-processors at https://incident.io/legal/sub-processors.

Which legal entity does Incident.io contract through?

Pineapple Technology Ltd, registered in European Union. That is the name to put in a record of processing or a sub-processor list, not the brand.

Where is Incident.io's trust center?

Incident.io publishes it at https://incident.io/security. A trust center, trust page or security page is the same thing under different names: the vendor's own account of how it protects data, and the place it keeps its certifications. It is Incident.io's page, so we link to it rather than repeat what it says.

Where to go next

Worked out from the registry and what we have written: the country this vendor contracts from, the guides that answer the question this page raises, and the rest of the registry.

• Vendors contracting from European Union1 in the registry
• NIS2: national transposition differences that matterWhere member states diverge on scope, registration and incident reporting, and how to advise a client operating in sever
• NIS2 registration deadlines differ by country. The clocks do not.A country-by-country table of NIS2 status, registration duties and the three reporting clocks, and what a multi-country
• The Dutch Cyberbeveiligingswet is in force: what to check nowThe Netherlands' NIS2 law applies from 15 August 2026 — who is essential by law, how group size counts, and how registra
• The vendor registryLegal entities, transfer mechanisms and DPA links, checked by a person
• Download the registry as a CSVFree, for a spreadsheet
• Guides for privacy practicesHow the work is actually done

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